Returns & Exchanges

At Gemini Sound, we stand behind the quality of our pro audio gear with a 30-day satisfaction guarantee. If your equipment doesn't meet your performance needs, we offer a straightforward return process for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Pack the item securely in its original packaging, including all cables, manuals, and accessories that were included in the original shipment.

• 3.
  Ship to Our Facility

  Affix the provided shipping label or your own trackable label to the box and drop it off at the nearest authorized carrier location.

• 4.
  Inspection and Refund

  Once our warehouse technicians inspect the gear to confirm its condition, your refund or exchange will be processed within 5-7 business days.